Appendix

Last updated on Invalid Date

SLA requirements / timeouts for OTAs

Expedia

Message
Response time (TP99)
Response time (Max)
Hold time (Max)
TPS (avg)
Check Availability
250 ms
500 ms
N/A
2
Create Sale
1000 ms
2400 ms
5 min
2
Commit Sale
1000 ms
2400 ms
N/A
2
Release Sale
250 ms
500 ms
N/A
2
Get Sale
500 ms
1000 ms
N/A
2
Fulfill Sale
1000 ms
2000 ms
N/A
1
Create Sale Cancellation
1000 ms
2400 ms
5 min
1
Commit Sale Cancellation
1000 ms
2400 ms
N/A
1
Release Sale Cancellation
250 ms
500 ms
N/A
1

The original source of this data is available at https://connectivity.localexpertpartnercentral.com/Reference/Technical_Operations_SLAs.

GetYourGuide

API endpoint
Desired, seconds
Acceptable 95th percentile, seconds
Acceptable longest response time, seconds
reserve
<1
3
10
book
<2
4
10
cancel-reservation
<1
2
4
cancel-booking
<1
4
6
get-availability (1 day of availability)
<1
3
6
get-availability (1 day of availability)
<5
10
15

The original source of this data is available at https://supplier.getyourguide.com/docs/GetYourGuideSupplierAPIDocumentation.pdf

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